1. Scope
This page applies to the website of Seateks Applied Technology Co., Ltd. ("Seateks") and to the web and mobile apps Seateks publishes on Google Play, the App Store, or that offer Facebook Login.
If an app was built by Seateks for another business and is published under that business's name, that business is the data controller. You can send your request to them or to Seateks — we will forward it and help them carry it out.
2. Request deletion in the app
In apps with accounts, you can delete your account yourself:
- Open the app and sign in.
- Go to Settings (or Profile) → Account → Delete account.
- Confirm. Your account is locked immediately and your data is deleted within the timeline in section 8.
3. Request deletion by email
If you have uninstalled the app, cannot sign in, or the app has no delete option, email info@seatekstechnology.com with the subject "Data deletion request" and include:
- The name of the app or service you used.
- The email, phone number or username linked to your account.
- Whether you want your whole account deleted or only some data (see section 9).
4. If you signed in with Facebook
To remove access and ask us to delete the data we received from Facebook:
- On Facebook, go to Settings & privacy → Settings → Apps and Websites.
- Select our app and click Remove. From then on the app receives no new data from Facebook.
- Email info@seatekstechnology.com as described in section 3 so we delete the data received earlier (name, email, profile picture, Facebook user ID).
5. Identity verification
To make sure nobody else deletes your account, we may ask you to confirm through the email or phone number on file. We never ask for your password, and we do not ask for ID documents unless strictly necessary.
6. Data we delete
Once your request is carried out, we permanently delete or anonymise:
- Account information: name, email, phone number, profile picture, sign-in details and identifiers from Facebook, Google or Apple.
- Content you created or uploaded: profiles, files, messages, notes, appointments.
- Settings, usage history and the device tokens used for notifications.
- Data from the website contact form.
7. Data we keep and for how long
Some data is kept where the law requires it or for security, and is used only for that purpose:
- Invoices, payment and accounting records: kept for the period required by Vietnamese accounting and tax law (up to 10 years).
- Security and anti-fraud logs (without content): up to 12 months.
- Backups: deleted data disappears from backups within 30 days as they are overwritten.
- Anonymised data that can no longer identify you may be kept for statistics.
8. Timeline
We acknowledge your request within 7 days and complete the deletion within 30 days after your identity is verified, then email you to confirm. If the law requires more time, we will tell you why.
9. Deleting only some data
You can ask us to delete only some data (for example history, uploaded files or your profile picture) and keep your account, or ask for a copy of your data before it is deleted. Say so in the email described in section 3.
10. Contact
For any question about data deletion, contact: Seateks Applied Technology Co., Ltd. (Công ty TNHH Công Nghệ Ứng Dụng Seateks) — Ho Chi Minh City, Vietnam. Email: info@seatekstechnology.com. Phone: +84 28 7304 5886. See also our Privacy Policy for how data is collected and used.